SHIPPING AND DELIVERY
Shipping and Delivery - VitaHealthConnect
Shipping Information
At VitaHealthConnect, we strive to deliver your health and wellness products as efficiently as possible. We offer worldwide shipping from our trusted fulfillment centers located in Germany, China, and the United States to ensure reliable and timely delivery to customers across the globe.
Processing Time
All orders are processed Monday through Friday, excluding holidays. Orders are typically processed within 1-3 business days from the order date. Once processed, your order will be shipped the next business day. During peak seasons, such as holidays or promotional periods, please allow additional time for processing.
Delivery Time
Due to high demand and varying destination locations, delivery typically takes 2 to 4 weeks from the shipping date. Delivery times may vary depending on your location and external factors such as customs processing or local postal services. We appreciate your patience as we work to get your order to you as quickly as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We aim to keep shipping fees transparent and affordable. You’ll see the exact shipping cost before finalizing your purchase.
Customs, Duties, and Taxes
Prices displayed on our website are in EUR and exclude import taxes, duties, or customs fees, which may apply depending on your country. These charges are determined by your local customs office and are the responsibility of the customer. VitaHealthConnect is not responsible for delays caused by customs processing. For more information on potential charges, please contact your local customs authority.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with tracking information (where available). You can use this to monitor your package’s progress. Note that tracking availability may vary depending on the destination and shipping carrier.
What if I Don’t Receive My Order?
If your order does not arrive within 30 days of the shipping date, please contact us at [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com) with your order number. We’ll investigate the issue and, if necessary, provide a full refund or reship your order at no additional cost.
Contact Us
For any questions about shipping or delivery, our customer support team is here to help. Reach out to us at [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com), and we’ll respond within 24-48 hours.