FAQs
Frequently Asked Questions - VitaHealthConnect
How can I contact VitaHealthConnect?
Our dedicated customer support team is here to assist you. Reach out to us at [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com) for any questions, concerns, or assistance with your order. We strive to respond within 24-48 hours.
Do you ship worldwide?
Yes, VitaHealthConnect ships to customers worldwide, ensuring everyone can access our premium health and wellness products.
Where do you ship from?
Our products are shipped from trusted fulfillment centers in Germany, China, and the United States to ensure efficient and reliable delivery.
Can I change or cancel my order?
To maintain fast processing, we kindly ask that any changes or cancellations be requested within 12 hours of placing your order. Please email [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com) with your order details. Requests made after this period may not be accommodated due to our expedited processing times. You can return your order for a full refund once received, subject to our return policy.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express) for a seamless checkout experience.
When will my order be processed?
Orders are processed from our fulfillment centers Monday through Friday, excluding holidays. Most orders are processed within 1-3 business days from the order date and shipped the following business day. During peak seasons, such as holidays or sales, please allow additional time for processing.
How long will it take to receive my order?
Delivery times vary based on your location and demand. Typically, orders arrive within 2-4 weeks from the shipping date. We work hard to ensure your wellness products reach you as quickly as possible.
What if I don’t receive my order?
If your order does not arrive within 30 days of shipping, please contact us at [support@vitahealthconnect.com](mailto:support@vitahealthconnect.com). We’ll investigate and, if necessary, provide a full refund or reship your order at no additional cost.
Will I be charged customs fees or taxes?
Prices on our website are displayed in EUR and exclude taxes and duties. Depending on your country, you may be responsible for import taxes, duties, or customs fees upon delivery. These charges are determined by your local customs office and are not covered by VitaHealthConnect. For more details, please contact your local customs authority.
How do I return an item?
We want you to be completely satisfied with your purchase. If you need to return an item, please contact us at [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com) within 30 days of receiving your order for return instructions. Items must be unused and in their original packaging. Refer to our [Return Policy](#) for full details.
What if I receive a defective, incorrect, or damaged item?
If you receive an item that is defective, incorrect, or damaged, please reach out to us immediately at [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com). Include your order number, a description of the issue, and photos of the item(s) and packaging. We’ll resolve the issue promptly, whether through a replacement, refund, or store credit.
When will I receive my refund?
Refunds are processed to your original payment method within 7-10 business days of receiving the returned item or approving a cancellation request. If you paid by credit or debit card, the refund will be sent to the issuing bank. Please allow additional time for the bank to post the credit to your account. If you haven’t received your refund, contact your bank or reach out to us at [support@vitahealthconnect.com](vitahealthconnect.shop@gmail.com) for assistance.
Why choose VitaHealthConnect?
At VitaHealthConnect, we’re committed to providing high-quality, sustainable health and wellness products to support your holistic well-being. Our curated selection, rigorous quality standards, and exceptional customer service make us your trusted partner in achieving a healthier lifestyle.